CAT: Good afternoon, this is CAT Telecom,……Name………….speaking . How may I help you?
AT&T: Yes, please. My name is Mike , AT&T. I would like to report a link down,
My circuit ID. : WIATI643242, it has been terrible down since 06.35 GMT.
CAT: WIATI643242, registered by the name of Hilti Thailand. May I have your ticket number, please?
AT&T: Of course, it is 860504029.
CAT: O.K. You reported the circuit is down. Your ticket number is 860504029, your name is Mike. Could you please give me your contact number ?
AT&T: Sure, my contact number is +1 816 569-7525.
CAT: Let me confirm, it is +1 816 569-7525. Is there an extension number?
AT&T: No. It is a direct number.
CAT: OK. Please wait a moment, I’ll open the ticket for you. The trouble ticket number is SD1671356.
AT&T: Could you repeat the number ?
CAT: Yes. It is S for Sierra, D for Delta, one six seven one three five six.
AT&T: OK.Thank. Please investigate this issue : Our customer has verified there is power at the site. Can I have your name please?
CAT: Yes, my name is Waroonsiri.
AT&T: Can you spell that?
CAT: Yes, It is W for William, A for Able, R for Roger, double O for Obor, N for Nancy, S for Sugar, I for Item, R for Roger and I for Item.
AT&T: Thank you. When can I call you for an update?
CAT: In about an hour. Would you like us to send an update by email?
AT&T: Yes, please. My email is email@example.com
CAT: Can you please confirm? Your email is firstname.lastname@example.org. Correct?
AT&T: Yes, that is correct.
CAT: I will hurry and try to update you as soon as possible.
AT&T: Thank you. Have a nice day.
CAT: You too. Good bye.