CAT: Good afternoon, this is CAT Telecom. May I help you?
AT&T: Yes, please. My name is Mike calling from AT&T. I would like to know the update for CAT ticket SD1671356.
CAT: Ok, please wait a moment.
AT&T: Ok, thanks.
CAT: For CAT ticket SD1671356 our team found that the fiber was cut far from the customer (around 200 meters). Our FE is still repairing. Please wait for it to get fixed.
AT&T: Do you know how long that will take?
CAT: It should be finished in about 2 hours.
AT&T: OK. Thank you and have a nice day.
CAT: You too. Good bye.