CCC: Hello CAT Telecom Call center, may I help you?
Customer: Yes, I have some problems and I want to investigate please.
CCC: Sure, can you please tell me your Circuit ID?
Customer: CAT ID WDI116729. My company is Unitransport Co. Ltd. I had a problem with the circuit flapping around 10.00 – 11.00 GMT. I want to know what the problem is.
CCC: Ok, now we have opened the ticket. It is SD 128521. We will check and call you back. What is your name and phone number?
Customer: My name is Vichai and my phone is 08-6445-2397.