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CCC: Hello CAT Telecom Call center, may I help you?

Customer: Yes, I have some problems and I want to investigate please.

CCC: Sure, can you please tell me your Circuit ID?

Customer: CAT ID WDI116729.  My company is Unitransport Co. Ltd. I had a problem with the circuit flapping around 10.00 – 11.00 GMT. I want to know what the problem is.

CCC: Ok, now we have opened the ticket. It is SD 128521.  We will check and call you back. What is your name and phone number?

Customer: My name is Vichai and my phone is 08-6445-2397.