CAT Call Center: CAT Contact Center, New speaking. How can I help you?
Customer: I would like an update on my case.
CAT Call Center: Yes, certainly. Can you give me your ticket number or CAT ID?
CAT Call Center: The CAT team informed me that they are now repairing a damaged fiber optic cable.
Customer: Please provide the ETR (estimate time to repair)? Could you closely follow up the case?
CAT Call Center: Yes, of course.
Customer: Thank you for support.