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หน้าแรก > คลังความรู้ > Network and Communication > Part 2 Email Conversations : Trouble shooting ticket
วันที่ 23 ม.ค. 2562, 12:53   โดย นาย ชูพงศ์ ภู่ภมร

Part 2 Email Conversations : Trouble shooting ticket

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Dear CAT Team, 

Thank you very much for your continued support.

KDDI is requesting CAT to open a new ticket for trouble shooting. Please urgently check and revert to KDDI with the following:

 

1. alarm status of your backbone network 

2. alarm status of  access network 

3. ticket numbers assigned 

=========== CIRCUIT INFORMATION ============ 

CAT Ticket: [please provide] 

KDDI Ticket: 2588975

CAT CID: WIKDI114351 

Occurrence time: 2018/06/07 09:50:12 GMT

Phenomenon: DOWN 

Customer: Mike Denshi Kohgyo (Thailand) Co., Ltd. 

Customer Address: 55/51 Moo.13 Navanakorn Industriall Estate, Phaholyothin Road (Highway) Km.46, Klong Nueng Sub-District, Klong Luang Pathumthani THAILAND    

Circuit test: Allowed 

Power status of customer premises: Cannot verify 

============================================ 

Looking forward to hearing from you soon, 

Best Regards, 

Laura

Global Network Operations Center

KDDI CORPORATION
Phone : +81-3-6901-6163
Email : operations@gnoc.kddi.com